Hello dear ByD community,
I am wondering how we manage the go-live of a custom solution and how we manage issues through a recovery plan.
Imagine you have an issue in a Production system but you do not know where the dump is coming from. And you have scoped add-ons on the same process where you get the issue.
- What do you do first?
- Do you un-scope your solution and everything is OK?
- How can we disable a PROD solution as there is no "Disable" button in the implementation manager for PROD tenants?
- And finally, how to isolate the origin of the issue? That is to say, how can you know if the issue is coming from your solution or if the issue is coming from another process?
- Is the Dump analysis only showing dumps coming from custom solutions?
- Or does it show every dumps you face in the solution? (which I doubt as we had some dumps today and not a single one is displayed in the Dump Analysis)
The go-live process for add-ons is a bit shady as the documentation only mentions to activate the solution then make the customer scope it.
But I think it is very important to prepare a recovery plan (perhaps this is my ECC habits re-surging).
Thank you all for your attention.
Best regards.
Jacques-Antoine