Hi all,
A customer that works in both ft and meters constantly has rounding issues on various documents. In particular, on the outbound process during the pick task they will round the actual quantities when they enter them and post/save the task. This typically leaves small deviations that require them to 'Accept the Deviation' from outbound logistics --> Work view.
However, the issue is that the deviation amounts are not clearing from Customer Demand. They remain open with release status ' partially released' & delivery status 'in process'...& if we try to 'force or cancel the confirmation' within the customer demand workcenter...we get an alert message that:
"Item XX Partially Released; confirmation of released part frozen."
What is the proper way to clear these deviation amounts manually from Customer Demand, so that the status's become 'released' & 'finished' (so that these items are no longer hung up in customer demand)...& is there a way to automatically configure the system to do this, so that it doesn't have to be done manually each time a deviation is accepted (which is a lot in this customer's case)
*Clarification: This problem is the same whether we use the 'Accept Deviation' or 'Accept the Deviation and Reject Open Quantities' option.
any help would be greatly appreciated,
thanks
-Ben