Hi
I want to read some standard fields in ticket screen probably in ServiceRequest BO.
Not able to find the exact path to get the exact data.
These fields are:
1. Last Customer Interaction
2. Escalated On
3. Last Agent Interaction
In Ticket UI(COD_SEOD_AGENT_WORKSPACE_TI.TI) I can see it properties but it still not getting exact path to read these fields.
How can I read these fields in SDK. Please help.
Thanks
Sunil